FAQs
How Can We Assist?
Do you offer gift cards?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.
What are the payment options?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.
What is your return policy?
At KeciaAnn Jewelry we strive to provide each and every Guest with an experience that makes them feel confident in their purchase. We hope your selection brings you many years of enjoyment. However, if for any reason you are dissatisfied with your purchase, you may exchange or store credit on your item based on our current Exchange Policy.
Exchange are allowed within 10 days from the purchase (shipment) date
If there is damage to an item upon delivery, call our contact center immediately at 555-555-5555 for assistance.
Jewelry must be in good condition with all original certificates and accessories.
Watches Are final sale
Exchanges are NOT allowed on special order or on any watches.
Online purchase: Exchange through mail must include the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout can be substituted.
Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.